Brent Council commissioned Ubuntu Pledge to deliver a tailored train-the-trainer programme for Brent Health Matters staff, sharing insights from our experience with the NHS App.
Following the success of the NHS App pilot programme, Brent Health Matters commissioned Ubuntu Pledge to deliver a series of tailored training sessions for their staff. The goal was to implement a train-the-trainer approach, equipping frontline professionals with the tools and confidence to become digital health ambassadors. By strengthening the digital capability of those already embedded within the community, the programme aimed to improve access, understanding, and uptake of the NHS App among residents.
Ubuntu Pledge designed and delivered three bespoke training sessions, including one in collaboration with Brent Libraries and two with the Brent Health Matters team. These sessions went beyond technical instruction — they were built to foster a deeper understanding of digital health inclusion, with a strong focus on community engagement, empathy, and practical delivery.
Key components included:
The sessions were interactive, reflective, and rooted in real-world experiences, providing space for discussion, peer learning, and confidence-building.
✅ 25+ staff members trained across three interactive sessions
✅ Improved capacity to support residents with digital health tools and the NHS App
✅ Development of practical, replicable training materials for future community roll-out
✅ Strengthened cross-team collaboration between Brent Health Matters and Brent Libraries
✅ A sustainable train-the-trainer model supporting long-term digital inclusion goals
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We're lucky to work and partners with some fabulous organisations. Everything from charities, Social Enterprises and SME's to large organisations like the NHS, Local Councils and more.
