“Filling the Gap” was a six-week community-based programme designed to support Eritrean and Somali single mothers in Westminster in developing the digital skills and confidence needed to engage with online services
“Filling the Gap” was a six-week community-based programme designed to support Eritrean and Somali single mothers in Westminster in developing the digital skills and confidence needed to engage with online services and strengthen their independence.
Funded by Westminster City Council and delivered by Kulan Somali Organisation (KSO) at the Beethoven Centre, the project addressed the growing need for accessible, culturally relevant digital inclusion support for underserved groups.
Ubuntu Pledge was brought in to facilitate all digital skills training sessions, designing and delivering a hands-on programme tailored to the participants’ unique needs, while KSO led on outreach, coordination, and mentorship.
Ubuntu Pledge spearheaded the digital skills training for the program, offering structured, practical, and empowering sessions. Kulan Somali Organisation (KSO) complemented this by providing ongoing Information, Advice & Guidance (IAG) and cultivating a culturally safe learning environment for all participants.
This collaborative, community-rooted approach ensured participants felt fully supported and empowered. Many began with little to no digital experience and significant anxiety. However, by delivering training in trusted local spaces and adjusting the pace to their comfort levels, Ubuntu Pledge successfully built confidence and fostered an encouraging learning environment.
✅ All participants improved their digital confidence and practical skills in email, internet use, and online navigation
✅ Increased understanding of how to stay safe online, protect personal information, and support children’s digital activity
✅ Strengthened social networks, with mothers forming bonds and encouraging one another through shared experiences
✅ Participants felt more confident engaging with services, applying for opportunities online, and managing digital communication independently.
“Filling the Gap” was a six-week community-based programme designed to support Eritrean and Somali single mothers in Westminster in developing the digital skills and confidence needed to engage with online services
Two local entrepreneurs (Sister Size & Adluna) received one-to-one strategic support to develop sustainable business plans, helping them overcome growth and funding challenges through tailored guidance.
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