NHS App Training
A practical, step-by-step workshop to help participants download, register, and confidently use the NHS App to book appointments, order prescriptions, and access their health records.
Programme Description
The NHS App is a powerful tool for managing healthcare, but for many, it remains inaccessible due to limited digital support. Ubuntu Bridge has been commissioned by NHS North West London to deliver tailored training sessions across boroughs including Brent, RBKC, Westminster, and Harrow.
This 2-hour workshop guides participants step-by-step through downloading the NHS App, setting up their NHS login, verifying their identity, and connecting to key services such as repeat prescriptions, appointment booking, and access to health records.
By continuing to offer this training, Ubuntu Bridge is helping to improve digital inclusion and ensure more people can confidently access the healthcare services they need.
Programme Structure
This training is designed to help participants understand, install, and confidently use the NHS App to manage their healthcare more independently and effectively. Whether they're new to digital tools or simply need guidance, the session provides step-by-step support with hands-on instruction.
Introduction
We begin with an overview of what the NHS App is, how it works, and why it matters — from booking GP appointments to viewing medical records. Participants will gain a clear understanding of the app’s purpose and benefits.
Download & Install
Participants are guided through accessing the App Store or Google Play, downloading the NHS App, and checking device compatibility. Extra support is given for those unfamiliar with smartphones or app stores.
Registration
We walk through the NHS login process, including how to create an account, log in, and verify identity using accepted documents such as a passport, driving license, or biometric residence permit.
Linking Services
Once registered, participants are shown how to connect the app to their personal NHS health record using their NHS number or a practice-specific ODS code, ensuring access to full features.
App Walkthrough
This section provides a live demonstration of key functions, including how to book and cancel appointments, request repeat prescriptions, and view test results or health records.
Support & Troubleshooting
We end with a Q&A and support segment, offering guidance on privacy settings, what to do if you’re locked out, and where to go for further help. Participants leave with added confidence and a takeaway guide for reference.
Programme Benefits
✅ Book and cancel GP appointments quickly and easily
✅ Order repeat prescriptions without needing to call or visit the practice
✅ View your medical records, including test results, securely from your phone
✅ Access NHS services safely with secure login and ID verification
✅ Save time and manage your healthcare anytime, anywhere
✅ Stay informed, connected, and in control of your health