Hyacinth, a senior resident in Westminster, first connected with Ubuntu Pledge through one of our NHS App training drop-in sessions delivered locally as part of a digital health inclusion initiative. From that moment, she embraced digital learning and became a committed participant in our community programmes.
Her journey reflects the power of patient, community-rooted learning — moving from curiosity and uncertainty to confidence and independence in using digital tools. Ubuntu Pledge has continued to support Hyacinth with ongoing information, advice, and guidance, helping her navigate both technology and life transitions with dignity and support.
Ubuntu Pledge supported Hyacinth through a blend of digital inclusion and personalised support, helping her build her confidence and independence in key areas:
- NHS App Training Hyacinth learned how to:
- Download and set up the NHS App
- Book appointments and access prescriptions
- View her medical history safely and securely
- Essential Digital Skills, Following her NHS training, she joined our digital skills sessions as part of our Good Things Foundation Digital Inclusion Drive. She learned how to use:
- Email and web browsing
- Mobile phone apps
- Online communication tools like WhatsApp
- Device Support
- We provided Hyacinth with an iPad, donated through our partnership with the Good Things Foundation, enabling her to continue learning at home and stay digitally connected.
- Ongoing Guidance & Digital Support
✅ Hyacinth now confidently uses the NHS App and essential digital tools
✅ Received an iPad to support continued learning at home
✅ Stays engaged in community learning sessions and events
✅ Shares what she learns with her family and community, extending the programme’s impact
✅ Receives regular support and encouragement from the Ubuntu Pledge team
